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Guarantee Policy for DSMC Networks

DSMC Networks is one of the best companies in the sea of hosting providers - but our clients should know why we stand apart from the rest. We provide great products and services with amazing customer service. We try to go the extra mile for all our customers

We are a company that not only provides, but one that turly serves. Your 100% satisfaction guarantee at DSMC Networks and never let you down in your expectations. We are so confident in our ability to WOW you as a customer. You're not just buying our services, you're creating a partnership. We want your business to succeed because when you're successful, we're successful.

 

30 Day Money Back Guarantee

DSMC Networks provides a full 30-day money back guarantee for all our hosting services, excluding dedicated servers. If for any reason you are not completely satisfied with our service, simply request a cancellation within the 30 days of signing up, you will be given a full refund of the web, bot, reseller web hosting services excluding the following services:

  • Domain Registration or Transfers
  • Dedicated Servers, including Customized Dedicated Server
  • Website Development
  • App Development
  • Computer Repair
  • SEO Optimization
  • SSL Certificates
  • Site Lock
  • Code Guard
  • Hosted Email
  • Email Security
  • Site Builder (Web.com)
  • Site Builder (Weebly.com)
  • VPN (SiteLock)
  • Remote Desktop Support

 

99% Uptime Guarantee

There's one thing you probably care about the most when it comes to hosting is not other then reliability because downtime means lost opportunity. We concentrate more on the uptime our 24/7/365 staff with expert system admins keep your server running at its peak. We use the industry best practices, the best data centers and ensure your server has the latest security patach and DDoS protection.

That's why we guarantee that your site will be up over 99% of the time.

 

Please remember that "99% Uptime Guarantee" applies to only to unscheduled outages. Occasional plan server/network maintenance may be necessary. In all but the most urgent cases, we will send out email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to the service interruption, the outage does not qualify for our guarantee. This is why we highly recommend you Op-In to email marketing with our billing system as we notify everyone using that system.

 

If you need to use any of these Guarantees you can just submit a support ticket and we can assist you.