Guarantee Policy
100% satisfaction, a 30-day money-back guarantee on eligible hosting and an uptime commitment.
DSMC Networks aims to provide dependable products, affordable service and responsive customer support.
30-day money-back guarantee
Eligible web hosting, bot hosting and reseller hosting services may be cancelled within 30 days for a refund. Exclusions include domain registration or transfer, dedicated or customized servers, website and app development, computer repair, SEO, SSL certificates, SiteLock, CodeGuard, hosted email, email security, website builders, VPN and remote desktop support.
Uptime commitment
DSMC Networks targets more than 99% uptime. The guarantee applies to qualifying unscheduled outages. Planned or emergency maintenance may be excluded, particularly where advance notice is provided.
Requesting assistance
To ask about a guarantee, cancellation or eligible refund, submit a Client Care support ticket.